What type of information do we collect?
We collect personal information (the Data) from our customers such as email, name, address and telephone number.
Only PayPal and Stripe have access to your debit / credit card details.
How do we collect information?
The Data are collected via our contact forms, website subscription form, or via email or telephone exchange with you.
Why do we collect such personal information?
The Data are used in order to deliver you the Service (namely either the management of your property for the owners, or the organisation of your stay for the guests), and to deliver from time to time newsletters and promotional messages.
How do we store, use, share and disclose personal information?
The Data are stored on our website, hosted by Vercel Inc. We never sell your Data and we never share it for anyone else's marketing.
We do share it with the service providers we need in order to run the service, and with no one else: our host, our payment providers, our email and messaging providers, the mapping provider used inside your guest space, and the audience-measurement service described below. Each of them acts on our instructions and for no other purpose.
No mobile information is shared with third parties or affiliates for marketing or promotional purposes. Mobile phone numbers and messaging consent are never sold, rented or disclosed. Information is shared only with the service providers strictly required to deliver the messages themselves, and with no one else.
Do you measure how the website is used?
Yes. We use Vercel Web Analytics, provided by our host. It records which pages are viewed, which site you arrived from, and your country, browser and device type.
It does not place any cookie, it does not follow you from one website to another, and it does not build a profile of you. Your IP address is used to work out the country and to avoid counting the same visit twice within a day, in a form that cannot be reversed; it is not stored.
We do this on the basis of our legitimate interest in knowing which pages are useful to our guests. If you would rather not be counted, any browser setting or extension that blocks analytics scripts will stop it, and the site works exactly the same.
Vercel Speed Insights, which measures page loading times on real visits, is not switched on at present. If we switch it on, it will collect timing measurements under the same conditions — no cookie, no profile.
How do we communicate with you? How can you withdraw your consent?
We communicate with you via email, text messages or telephone.
We may send operational SMS and WhatsApp messages. Message frequency varies. Message and data rates may apply. Reply STOP to unsubscribe at any time, or HELP for assistance. Opting out does not affect the service otherwise provided to you.
You can at any time contact us in order to: know what Data pertaining to you we hold; opt out of receiving any newsletters or promotional messages; request the deletion of your Data.
Do you send messages to your staff?
Yes. Our property managers and housekeeping staff receive automated operational notifications about the apartments they work on. Consent is collected directly from each person when they join Absoluty, there is no public sign-up form, and any recipient can be removed immediately on request.
How do we use cookies?
We use cookies only where the site needs them to work — chiefly to keep you signed in to your guest space once you have entered your access code. We do not use cookies to measure audience, and we do not use them for advertising.
At the payment step, Stripe sets its own cookies to detect fraud. That step is the only place where anyone other than us sets a cookie.
You can disable cookies at any time in your browser settings. Your guest space will then ask for your access code more often.